Last Updated: April 15, 2026
At École Nationale de Français (ENDF), we are committed to providing high-quality services. If you are not satisfied with our services, we encourage you to let us know so we can continue to improve.
1. How to Submit a Complaint
All complaints must be submitted in writing to our administration department:
- By email: contact@endf.ca
- By mail: 1626 Boul. Saint-Laurent Bureau 100, Montréal, QC H2X 3V7
2. Required Information
To help us process your request efficiently, please include:
- Your full name and contact information.
- A detailed description of the situation or service involved.
- The date of the incident (if applicable).
- The desired outcome or resolution you are seeking.
3. Process and Timelines
- Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.
- Review: Your case will be reviewed fairly and impartially.
- Resolution: We commit to providing a detailed written response and a proposed resolution within a maximum of 10 business days after receiving the complaint.
4. Confidentiality
All complaints are handled with strict confidentiality, in accordance with our privacy policy.